FAQ

How do I convert my iTunes music files onto my Playbutton?

What should I do if my computer doesn’t recognize that my Playbutton is plugged in?

Can I add or remove songs from my Playbutton?

How do I turn on my Playbutton?

How do I turn off my Playbutton?

How do I adjust the volume?

How do I return to the first track of my Playbutton album?

Does the Playbutton have speakers?

How do I explore other sound options?

Can I replace my safety pin?

How do I reset my Playbutton?

How do I convert my iTunes music files onto my Playbutton?

ITunes downloads now come in m4a format and no longer in mp3.  Your Playbutton plays mp3 files so we have laid out 3 quick steps to help you convert your m4a files to mp3 and then onto your Playbutton!

1.     Open ‘Preferences’ under the iTunes menu.  Click on the General button and then click the Import Settings button.

2.     From the ‘Import Using’ drop-down menu, select the format you wish to convert your song(s) to (in this case, MP3 Encoder) and then click OK. Click OK once again on the General Preferences window.

3.     Select the songs in your library that you wish to convert from m4a to mp3.  If you have an older version of iTunes, go to the ‘Advanced’ menu (or if you have a newer version of iTunes, go to the ‘File’ menu) and choose the option ‘Create mp3 Version’. Doing this will automatically create a copy of the original m4a file(s) as an mp3 file(s). Then simply drag and drop the newly converted mp3 files into your Playbutton folder.

What should I do if my computer doesn’t recognize that my Playbutton is plugged in?

Unplug your Playbutton from the computer and hold down the reset button (the smallest button on the back right of your Playbutton) for 10 seconds using a pin or pen.  After you reset your Playbutton, wait 30 seconds and then plug the USB cord into your Playbutton.  Once your USB cord is plugged into your Playbutton, then plug the entire unit into your computer.  We've found that plugging the cord into the Playbutton first and THEN into your computer works best.  

Can I add or remove songs from my Playbutton?

If you have an ‘Open’ format Playbutton, it comes with a black USB cord, then yes.  If you have a ‘Locked’ format Playbutton, it comes with a white USB cord, then no.   Certain Playbuttons hold excusive content and music on them and thus, the artists don’t want the files to be shared online.  Keeping them in ‘Locked’ format allows for the files to only live on the Playbutton.

Both ‘Open’ and ‘Locked’ formats come with a USB charging cable, but only the ‘Open’ format buttons (black cords) will open a folder on your computer and act as a, external hard drive. You can drag and drop files into this folder (music, photos or data) and all MP3 music files will automatically play the next time you plug in your headphones.  The ‘Locked’ format buttons (white cords) will only blink to indicate that they are charging and will not open a folder on your computer.

How do I turn on my Playbutton?

You need headphones in order to operate your Playbutton so simply plug in your headphones and press the Play/Pause button on the back center of your Playbutton

How do I turn off my Playbutton?

Unplug your headphones and it will stop playing. If you do not want to unplug your headphones and want to stop your Playbutton, you can push the Play/Pause button on the back center of your Playbutton.

How do I adjust the volume?

Hold down the >> button down for a second or two and the volume will increase.
Hold down the << button down for a second or two and the volume will decrease.
 

How do I return to the first track of my Playbutton album?

Hold down the Play/Pause button on the back center of your Playbutton for 3 seconds and the sound will shut off and reset to Track #1. Then press the Play/Pause button and you should hear Track #1.

Does the Playbutton have speakers?

The Playbutton has an audio jack but does not have external speakers built into the device. However, the audio jack can be used with headphones or can be plugged into external speakers for listening.

How do I explore other sound options?

Try pressing the Equalizer settings button, which allows for 7 different audio settings.  The Equalizer settings button is the small button on the back left of the device.

Can I replace my safety pin?

You can easily slide out your safety pin and replace it with any other safety pin.  

How do I reset my Playbutton?

Plug your Playbutton into your computer through the USB charging cable and ensure that it charges for at least 30 minutes, which will allow for 5 hours of listening. Press the reset button (the smallest button on the back right of the device for 5 seconds). If your Playbutton still does not work, please email us at support@playbutton.com.

If you have any other questions, please email us at support@playbutton.com.